To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high.
Qualifications
· A high standard of literacy and numeracy
· Housing qualification and evidence of continued professional development.
· Commitment to taking responsibility for own learning and development.
Experience
· Working with the general public, preferably in a service delivery setting.
· Working in a diverse community
· Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
· Knowledge and awareness of safeguarding issues
· Previous experience in a housing organization or similar environment
· Knowledge of social housing and housing management
Knowledge
· Good understanding of issues relating to social housing.
Skills
· Ability to effectively organise and prioritise own workload.
· Able to use IT systems and equipment including MS Office and mobile working devices.
· Ability to work as part of a team and work with others to ensure projects and tasks are completed on time.
· Ability to use own initiative and to work under pressure.
· Ability to prioritise own workload with a high standard of organisational skills
· Able to write clear and concise letters and reports
· Able to collect and present data clearly.
· Sympathetic approach to the needs of customers and ensuring they receive a high standard of customer care.
RQ1340929